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Cancellation Policy

Cancellation and Refund Policy for Freehotwater.au

1. Cancellation Policy:

  • Time Frame: Customers may cancel their hot water system installation service with Freehotwater.au within 48 hours prior to the scheduled installation date without any penalty.
  • Notice: Cancellation requests must be submitted in writing via email to information@freehotwater.au or by calling our customer service hotline at 0483-906-556.
  • Late Cancellation Fee: Cancellations made less than 48 hours before the scheduled installation date will incur a cancellation fee to cover part of the costs associated with the preparation of the installation.

2. Refund Policy:

  • Full Refunds: Full refunds will be issued for cancellations made within the 48-hour window or in cases where Freehotwater.au fails to provide the installation service on the scheduled date due to our fault.
  • Partial Refunds: In the event of a late cancellation, a partial refund may be issued after deducting the late cancellation fee.
  • No Refunds: No refunds will be provided for cancellations made on the day of the scheduled installation or if the customer is not present at the agreed upon time and location for the installation.

3. Rescheduling:

  • Rescheduling Requests: Customers can request to reschedule their installation without any additional charge, provided that the request is made at least 24 hours before the scheduled installation time.
  • Last-Minute Rescheduling: Requests to reschedule made less than 24 hours before the scheduled time may incur a rescheduling fee.

4. Exceptions:

  • Special Circumstances: In cases of extreme weather conditions, emergencies, or other unforeseen circumstances, Freehotwater.au may reschedule the service to a later date at no additional cost to the customer.
  • Discretionary Refunds: Freehotwater.au reserves the right to issue refunds or waive fees at its discretion in exceptional circumstances.

5. Processing Time:

  • Refunds will be processed within a specified number of business days of the cancellation confirmation.

Contact Us: For any questions or concerns regarding this policy, please contact us at information@freehotwater.au or 0483-906-556.

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